Please read these Terms & Conditions carefully before using the Ace65 platform. Everything related to accounts, betting, payments, bonuses, and responsible gaming is laid out here in plain language — your rights and responsibilities, without any legal complexity.
The most important aspects of Ace65's rules and regulations
You must be at least 18 years of age to use Ace65. Each individual may hold only one account. Registration with accurate information is mandatory.
Minimum deposit is ৳200. KYC verification must be completed before withdrawals. All transactions are processed via bKash, Nagad, or Rocket. Fraudulent payments are not accepted.
Each bonus comes with specific wagering requirements. Any attempt to abuse bonuses may result in account termination. Bonuses are always credited to the bonus wallet.
Bets cannot be cancelled once placed. If a match is abandoned, your stake will be refunded. Involvement in deliberate match manipulation will result in permanent account closure.
Keeping your account password confidential is your responsibility. Personal information is never shared with third parties. If suspicious activity is detected, your account may be temporarily suspended.
Ace65 helps users build healthy gaming habits. Budget limits, cooling-off periods, and self-exclusion options are always available on the platform.
By accessing the Ace65 platform, you confirm that you have fully read, understood, and agreed to these terms and conditions. These terms apply to the Ace65 website, mobile app, and all associated services.
Ace65 is an international online gaming platform operating under a Curacao eGaming license. Before using this platform, please ensure that online betting is legal in your area.
By registering on Ace65, you confirm that you are at least 18 years of age, of sound mind, and participating in gaming activities of your own free will.
These Terms & Conditions have been written in English for user convenience. However, in the event of a legal dispute, the English version shall be considered the definitive text.
Each person may register only one account on Ace65. Any attempt to open multiple accounts will result in all associated accounts being suspended and deposited funds may be forfeited.
All information provided at registration must be accurate and truthful. Providing false information may result in account termination. Use a strong password to keep your account secure, and never share your login details with anyone.
Warning: Operating an account on behalf of another person is strictly prohibited. Violations of this rule may result in a permanent ban.
The KYC (Know Your Customer) process at Ace65 is completed in two stages. The first stage involves verifying your mobile number, which is typically done during registration. The second stage requires submitting documents before making a large withdrawal.
The following documents may be required to complete KYC:
The KYC process is typically completed within 24 hours. Once verified, you will receive a confirmation via email or SMS. If your documents are found to be incorrect, you will be given the opportunity to resubmit them.
All KYC documents submitted to Ace65 are kept completely secure and are never shared with any third party.
Ace65 currently supports bKash, Nagad, and Rocket for deposits. All deposits must be made from your own payment account — funds sent from a third party's account will not be accepted.
| Payment Methods | Minimum Deposit | Maximum Deposit | Processing Time |
|---|---|---|---|
| BKash | ৳ 200 | ৳ 50,000 | Instant |
| Nagad | ৳ 200 | ৳ 50,000 | Instant |
| Rocket | ৳ 200 | ৳ 30,000 | Instant |
Once a deposit is completed, your balance is credited to your wallet instantly. If a deposit fails for any reason, the funds will be returned to the source account within 30 minutes. Ace65 does not charge any deposit fees.
To withdraw from Ace65, at least the first stage of KYC must be completed on your account. Withdrawal funds are sent to the same payment method used for the original deposit.
Withdrawals cannot be made directly from the bonus balance. Once the wagering requirements for a bonus are met, the amount is converted to your main balance, from which it can then be withdrawn.
Important: If fraud or suspicious activity is detected, withdrawals may be temporarily placed on hold and a decision will be made once the investigation is complete.
Any bet placed on Ace65 is considered final from the moment it is confirmed. Confirmed bets cannot be cancelled, so please review all details carefully before placing your bet.
Odds changing is a normal part of Sports Betting. The odds displayed at the time a bet is confirmed are final. In Live Betting, however, odds can shift rapidly, which may occasionally result in a bet not being accepted — in such cases, the stake will be fully refunded.
If there is evidence of match-fixing or any other illegal activity, Ace65 reserves the right to void all winning bets and close the account.
Every bonus offer on Ace65 comes with its own terms and conditions, which are clearly stated in the offer details. Accepting a bonus means you agree to those terms.
A set of general rules applies to all bonuses at all times:
To view active bonuses and promotional offers on Ace65 Rewards Page Visit us. Offers are updated regularly.
Ace65 treats the privacy of users' personal information with the utmost importance. Any data collected during registration is used solely for the purpose of providing our services.
Ace65 never does any of the following:
For full details on how your data is collected, used, and protected, please visit Ace65's Privacy Policy Read.
Ace65 believes gaming is for entertainment, not addiction. That's why the platform includes several protective tools that users can activate themselves.
To learn more about using Responsible Gaming tools Responsible Gaming page.
Warning: Never gamble with borrowed money. If you find yourself in financial difficulty, contact our support team right away.
Ace65 reserves the right to temporarily or permanently close an account under the following circumstances:
Before an account is closed, users are generally notified of the reason via email or SMS. Any legitimate balance will not be forfeited unless there is evidence of fraud.
For any complaints related to bet settlement, payments, or your account, please contact the Ace65 support team first. Most issues are resolved within 24 hours.
If an issue cannot be resolved through support, you may submit a formal complaint through Ace65's official complaints process. Make sure to keep all relevant evidence on file.
If incorrect odds are displayed on the Ace65 website or app due to a technical error, Ace65 reserves the right to void those bets and return the stake.
Ace65 reserves the right to update these terms and conditions at any time. For significant changes, users will be notified at least 7 days in advance — via email or in-app notification.
Continued use of the platform after updated terms take effect will be considered acceptance of the new conditions.
Keep push notifications enabled on the Ace65 app to stay updated on the latest Terms & Conditions. For any questions, email us at support@ace65.my.
Ace65 wants to change the perception that a Terms & Conditions page is just a lengthy document packed with legal jargon. We believe that if users can't understand the terms, they aren't effective terms. That's why all of Ace65's rules have been written in plain, easy-to-understand English.
A common question among bettors in Bangladesh is: I received a bonus, so why can't I withdraw it? The answer lies in the wagering requirements attached to that bonus. On Ace65, every bonus offer clearly states the wagering multiplier, the validity period, and which types of bets count toward wagering. Knowing this upfront means there are no unpleasant surprises later.
Ace65 regularly offers bonuses to genuine, active users. However, some individuals attempt to abuse these promotions — such as opening multiple accounts to claim the welcome bonus repeatedly, or registering accounts under a friend's name to collect referral bonuses. Ace65's system automatically detects this type of activity.
Bonus abuse isn't just harmful to Ace65 — when it increases, honest users end up receiving fewer bonuses because the platform has to tighten its controls. That's why Ace65 takes a firm stance against bonus abuse. A first offence results in a warning; a second offence results in account closure.
There are no processing fees for deposits or withdrawals on Ace65. Some platforms charge a payment gateway fee — Ace65 does not. Every penny you deposit goes straight to your wallet, and every penny you withdraw goes directly to your bKash or Nagad account.
However, mobile banking providers may apply their own transfer fees, which are outside Ace65's control. In such cases, the standard charges of bKash or Nagad will apply.
Responsible Gaming is one of the most important aspects of Ace65's terms and conditions. We understand that for some people, gaming can develop into an addiction. To prevent this, Ace65 has established a dedicated Responsible Gaming team that monitors activity around the clock.
If a user's gaming pattern reaches a concerning level — such as placing bets very frequently or continuing to bet after significant losses — the support team will reach out directly to offer assistance. Self-exclusion or setting a budget limit is recommended.
Registering with Ace65 means entering into a trusted agreement. We uphold our terms, and as long as you play by the rules, your experience on this platform will always be a positive one.
If you have any questions about the Terms & Conditions, reach out to Ace65 Live Chat support. We're ready to answer every question you have.
Ace65 operates on transparent and fair terms. Register for free today and receive a 150% welcome bonus on your first deposit.
Clear terms, fast payments, and support in Bangla — Ace65 is the platform of choice for 5 million bettors across Bangladesh.
18+ | Play Responsibly | Terms Apply